Returns & Refunds Policy
We want you to be satisfied with your purchase. Please review the policy below for information on returns, exchanges, and refunds.
Return Window
Returns are accepted within 14 days of delivery for defective or damaged items only.
All other sales are considered final and are not eligible for return or exchange.
Conditions for Returns
To qualify for a return or exchange:
- The item must be defective or damaged
- The issue must be reported within 14 days of delivery
- The product must be returned in its original condition
If you believe your item is defective, please contact us with your order number and a description of the issue.
How to Start a Return
To request a return, contact us using the Contact Form on our website and include:
- Your order number
- Product details
- Description of the issue
Once your return is approved, we will provide further instructions.
Return Shipping
- Return shipping costs are the customer’s responsibility
- Shipping charges are non-refundable
- If your order originally shipped free, a restocking fee equal to the original shipping cost may be deducted from your refund
- We can provide a prepaid return label if requested, with the shipping cost deducted from the refund
Refund Method
Approved refunds are issued to the original form of payment, unless otherwise agreed.
Refund Timeline
Returns are processed within 7 business days of receiving the item.
Once approved, you can expect your refund within 7 business days.
Important Notes
- Shipping and handling charges are not refundable
- Customers are responsible for ensuring returned items are properly packaged and insured
- We are not responsible for lost or damaged return shipments